Terms and Conditions

These terms and conditions (the "Terms and Conditions") govern the use of www.embroiderykitsuperstore.com.au (the "Site"). This Site is owned and operated by Embroidery Kits Superstore Pty Ltd ABN 68651888541. This Site is an ecommerce website.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

Intellectual Property

All content published and made available on our Site is the property of Embroidery Kits Superstore and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

Acceptable Use

As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:

  • Harass or mistreat other users of our Site;

  • Violate the rights of other users of our Site;

  • Violate the intellectual property rights of the Site owners or any third party to the Site;

  • Hack into the account of another user of the Site;

  • Act in any way that could be considered fraudulent; or

  • Post any material that may be deemed inappropriate or offensive.

If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.

User Contributions

Users may post the following information on our Site:

  • Photos; and

  • Public comments.

By posting publicly on our Site, you agree not to act illegally or violate these Terms and Conditions.

Accounts

When you create an account on our Site, you agree to the following:

  1. You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and

  2. All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

Sale of Goods

These Terms and Conditions govern the sale of goods available on our Site.

The following goods are available on our Site:

  • Embroidery Kits; and

  • Embroidery Accessories.

These Terms and Conditions apply to all the goods that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

Third Party Goods and Services

Our Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site.

User Goods and Services

Our Site allows users to sell goods and services. We do not assume any responsibility for the goods and services users sell on our Site. We cannot guarantee the quality or accuracy of any goods and services sold by users on our Site. However, if we are made aware that a user is violating these Terms and Conditions, we reserve the right to suspend or prohibit the user from selling goods and services on our Site.

Payments

We accept the following payment methods on our Site:

  • Credit Card;

  • Debit;

  • Direct Debit;

  • Paypal and

  • AfterPay or similar pay in instalments service.

When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Shipping and Delivery

When you purchase goods from our Site, the goods will be delivered through one of the following methods:

  • Auspost and Courier Delivery.

Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and public holidays.

You will be required to pay delivery charges in addition to the price for the goods you purchase.

If you purchase goods from us for delivery to a destination outside Australia your purchase may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

Refunds

Refunds for Goods

Refund requests must be made within 7 days after receipt of your goods.

We accept refund requests for goods sold on our Site for any of the following reasons:

  • Purchaser changed their mind; or

  • Missing parts in the kit, such as missing floss, canvas or chart.

Refunds do not apply to the following goods:

  • Sale items; and

  • Change of mind policy only applies to unopened and undamaged kits. The kit is deemed open if the hologram sticker has signs of tempering.

Returns

Returns can be made by mail. To return a good by mail, follow the following procedure:

Send us an email to hello@embroiderykitsuperstore.com.au . You will need to indicate which product(-s) you are returning and the reason for the return. If you've changed your mind and would like to return the product(-s) please attach the images of the product(-s) showing the hologram seal is untempered. Once we've received your request we will be in touch within 48 hours, and if confirmed we will provide a postage address for the return. You will have to bear the return postage fees. If you would like to return faulty product(-s) or product(-s) with missing parts please explain in detail the issues with the product(-s), attach photos, and indicate the preferred resolution After we receive the faulty item and confirm it falls under our returns policy, depending on your preferred resolution method, we will either exchange the product, issue a credit note, or make a refund of the cost of the item and the return shipping fees into your original payment method. If the returned item was the only item in your original order we will refund the cost of shipping from us to you if you paid for it, as well as the cost of shipping from you to us. If you had other items in the original order then the cost of shipping to you will not be refunded. The cost of onward shipping is refunded based on the actual amount you were charged. The cost of return shipping is refunded based on standard postage rate of Australia post from your postcode to the return address, at the cheapest rate available for the weight, size and cubic weight of the item. If you received free shipping at the time you placed the order and wish to return the product under our change of mind policy, our actual cost of shipping will be deducted from the refund amount. Payment processing fees will not be refunded. 

Consumer Protection Law

Where the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

Links to Other Websites

Our Site contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites.

Limitation of Liability

Alexandra Smirnova and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

Indemnity

Except where prohibited by law, by using this Site you indemnify and hold harmless Alexandra Smirnova and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law

These Terms and Conditions are governed by the laws of the State of Queensland.

Additional Terms

  • Overseas customers: if you are shopping from overseas (defined as a person or organisation with a shipping address outside Australia) it is your responsibility to find out whether the purchase from us is subject to any tariffs, customs duties or GST/VAT upon the import of the goods into your country. All shipping fees are subject to Australian GST as the service is deemed to have taken place in Australia.

Severability

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

Changes

These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

Contact Details

Please contact us if you have any questions or concerns. Our contact details are as follows:

hello@embroiderykitsuperstore.com.au

Po Box 631, Upper Coomera 4209 QLD, Australia

You can also contact us through the feedback form available on our Site.